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Welcoming guests back to experience the magic of Thailand’s island life
Nestled in a natural amphitheatre along a lush tropical hillside with sweeping views of the Gulf of Thailand,Four Seasons Resort Koh Samuire-opens its doors with renewed energy.
“As we open our doors, the health and safety of our guests, residents and employees remains our top priority,” saysSean Mosher, General Manager, Four Seasons Resort Koh Samui. In response to the evolving situation, the Resort recognises that the expectations and needs of the experience have changed and may continue to change. “Our goal is to instill the same level of trust and confidence in Four Seasons Resort Koh Samui as ever before,” he affirms.
Leading the way in health and safety
Four Seasons introducesLead With Care, an enhanced global health and safety program that is being implemented at Four Seasons properties worldwide. Combining public health expertise with access to leading technologies and tools,Lead With Careestablishes clear procedures that educate and empower employees to take care of guests and each other. While the Four Seasons experience may look different, it will feel the same. “Our dedicated people are committed to delivering the same intuitive #service and personalised care for which we are known and trusted the world over,” says Sean.
For guests planning that much-needed get-away within Thailand, the Resort has launched a limited-periodRestart Your Time with Four Seasons offerthat includes savings on the room rate, breakfast, lunch as well as a relaxing therapy atThe Secret Garden Spafor stays of two nights or more.
For a family escape, the Resort’s plush 2-4 bedroom Private Retreats offer the most luxurious stay, with a private butler, private chefs on call, canapes in-residence and stunning accommodation with infinite views from the multiple pools.
“Enjoy the fourth night with our compliments when you stay with us in our Private Retreats – it truly is the perfect place to soak in the magic of the island life,” shares Sean. The Private Retreats are designed to offer seclusion and serenity, while providing enough space for social interaction, making it the ideal option for multi-generation families.
A key part of the #service experience at the Resort will continue to be the award-winningFour Seasons App and Chat. As one of the only industry platforms powered by employees on property, not chatbots, this #service will further allow guests to control how they engage with employees at the Resort. “While face-to-face interactions may be more limited in times like these, we will remain as connected as ever,” explains Sean. From the comfort of the guest’s own device, the App provides a contact-less experience that does not compromise Four Seasons genuine care and signature #service.
“In the past three months, our team has the taken the time to slow down, to reconnect with their loved ones, to explore their own potential, to discover new aspects of the island. We are back with renewed energy to showcase the very best of the island life to you and your loved ones. We look forward to welcoming you back – with the utmost care,” shares Sean.
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