Report from #motorola Solutions, conducted by Dr. Chris Brauer, Goldsmiths, University of London, identifies a new safety movement driving public safety and enterprise innovation
CHICAGO – Sept. 28, 2021 – Motorola Solutions (NYSE: MSI), in partnership with a leading academic, independent research team directed by Dr. Chris Brauer at Goldsmiths, University of London, has conducted an expansive global study that uncovers how expectations for safety and security are changing while fueling public safety and enterprise innovation.
The Consensus for Change report surveyed 12,000 citizens and interviewed 50 public safety agencies, commercial organizations and industry experts across 10 geographic markets (Australia, Germany, Italy, Malaysia, Nordics, Singapore, Spain, Taiwan, United Kingdom, United States). It analyzes how the global COVID-19 pandemic heightened awareness of the need for technology to enhance public safety while accelerating innovation and technology adoption for emergency services and enterprises around the world.
"The pandemic fueled the need to use technologies in different ways to address new challenges within a rapidly evolving environment," said Mahesh Saptharishi, senior vice president and chief technology officer of #motorola Solutions. "We also saw an accelerated adoption and modernization of technologies with significantly compressed implementation timelines. This research profiles the extraordinary ways that public safety and enterprise organizations continue to adapt to changing policies and needs.”
The study finds that an overwhelming 88% of citizens globally want to see public safety transformed through the use of advanced technology. Other major findings include
The research identifies three major trends that demonstrate an inflection point in how citizens and organizations are thinking about technology and safety
The research also identifies that more public education is needed to increase understanding of emerging technologies, such as artificial intelligence (AI).
"As technology continues to quickly evolve, it is critical for organizations to ensure that their advancements are built, and understood, to be human-centric," Saptharishi said. “For example, artificial intelligence should be designed in a way that respects human decision making and considers the public's input and needs, while allowing users to make better informed decisions and respond to complex threats. By designing advanced technologies to be assistive, we ensure that the decision-making remains the sole responsibility of humans."
The Consensus for Change report is an essential resource for public safety agencies and enterprises to understand and apply lessons from the pandemic. The pandemic has highlighted the need to look at things and respond differently - from assessing risks and better predicting areas of operational disruption, to evaluating and integrating the right technologies to support business continuity. It has also reinforced the need for better communication and collaboration with communities and among stakeholders to secure support for the expanded use of advanced technologies.
As communities across the globe continue to respond to wide-reaching threats to our safety, these insights emphasize the steps they can take today to assure greater safety for the future.
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